Cancellation Policy

Cancellation Policy

Cancellation by the Client:

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives; the less the Company will charge the Client. However, in addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges and the cost of a new ticket.

Number of days prior to departure ———–> Cancellation Charge

56 days or more ———–> Forfeit of deposit

55-14 days ———–> 75% of total cost

13 days to the day of travel ———–> 100% of total cost

In addition to the above cancellation charges, the full insurance premium is also payable in the event of a cancellation by the Client. If the reason for cancellation is covered by the Client’s travel insurance policy, the Client may be able to reclaim these charges.

Changes by Pinvin Travel:

The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. The Company reserves the right at any time to cancel or change any of the facilities, services or prices described in the brochure (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation to the Client and accepts no liability to the Client whatsoever for loss of enjoyment as a result of these changes. If a major change becomes necessary the Company will inform the Client as soon as reasonably possible. The definition of “major change” will depend on the individual tour and circumstances.

When a major change is made the Client will have the choice of either:

(i) accepting the change of arrangements; or

(ii) purchasing another available tour; or

(iii) cancelling the tour and obtaining a full refund. Provided that the major change is because of “Force Majeure” or “Low Bookings” (see below) compensation will be limited to £40 per person travelling. “Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. “Low Bookings” is where the minimum number of passengers to run a tour and make it viable, as set out in the Company’s brochures, is not achieved.

Cancellation by Pinvin Travel:

The Company reserves the right to cancel a tour in any circumstances but, except for Force Majeure, Low Bookings or the Client’s failure to pay the final balance, will not cancel a tour less than 42 days before departure. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.


The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel), over flying charges, airport charges, local taxes and increase in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums and amendment charges, the Client may cancel the booking within 7 days of being notified of the surcharge and obtain a full refund. No surcharge will be imposed within 28 days of departure.